Roles

Specialist
Is an expert, eager to learn, and highly knowledgeable in their own field.

Creative
Is original and comes up with new concepts and solutions.

Developer
Creates and builds new things, often technical in nature.

Competencies

Analyzing
Distinguishes main issues from side issues, uses logic correctly and works thoroughly. Draws well-founded conclusions from available information.

Broad thinking
Approaches topics from multiple perspectives. Is able to think outside the box when looking for solutions.

Understanding concepts and models
Sees coherence and structure and applies that understanding in new situations.

Innovating
Comes up with truly new and original ideas. Spots new approaches. Breaks away from traditional views.

Showing sound judgment
Forms an opinion based on valid data and also takes other people’s opinions and feelings into account.

Delivering solutions
Comes up with adequate solutions, even when they are not obvious.

Learning quickly
Learns desired things easily and unlearns unwanted behavior. Ensures desired behavior and knowledge stick.

Showing systems thinking
Sees interrelationships and realistically assesses cause-and-effect relationships. Incorporates this into decision-making.

Showing imagination
Is able to communicate imaginative and non-existing concepts in a convincing way.

Continuous learning and development
Is intrinsically motivated to increase knowledge, skills, and behavioral effectiveness.

Sharing expertise
Lets others benefit from acquired expertise, in writing, coaching, presenting, or by assigning (learning) tasks.

Showing critical thinking
Checks the correctness of matters. Asks questions and requests factual substantiation.

Accepting new ideas
Embraces new ideas, concepts, and ways of working in a pragmatic and realistic way while remaining critical.

Working systematically
Works in a planned and effective manner and adjusts the way of working if that leads to improvement.

Gathering information
Collects relevant data and background information and questions others. Verifies facts.

Acting independently
Acts based on own convictions rather than to please others. Persists even in the face of resistance.

Roles

Specialist
Is an expert, eager to learn, and highly knowledgeable in their own field.

Advisor
Transforms knowledge into practical, professional advice.

Number specialist
Is skilled with numbers and calculations.

Competencies

Analyzing
Distinguishes main issues from side issues, uses logic correctly and works thoroughly. Draws well-founded conclusions from available information.

Understanding concepts and models
Sees coherence and structure and applies that understanding in new situations.

Projecting credibility
Gets others on board by making a positive, strong, and reliable impression.

Showing sound judgment
Forms an opinion based on valid data and also takes other people’s opinions and feelings into account.

Delivering solutions
Comes up with adequate solutions, even when they are not obvious.

Understanding others
Listens, asks relevant questions, and senses what is meant. Ensures the other person feels understood.

Continuous learning and development
Is intrinsically motivated to increase knowledge, skills, and behavioral effectiveness.

Sharing expertise
Lets others benefit from acquired expertise, in writing, coaching, presenting, or by assigning (learning) tasks.

Acting with financial awareness
Is sharp on costs and benefits with continuity in mind. Easily connects activities to their financial justification.

Transferring knowledge clearly and structured
Conveys the intended content in an appropriate way. Has sufficient expertise and uses the right form and approach. Checks whether the information is understood.

Showing critical thinking
Checks the correctness of matters. Asks questions and requests factual substantiation.

Clearly expressing opinions and information
Communicates information understandably and concisely, both verbally and in writing.

Working systematically
Works in a planned and effective manner and adjusts the way of working if that leads to improvement.

Applying relevant diagnostic techniques
Knows the possibilities and limitations of available diagnostic techniques and applies them. Interprets data correctly.

Gathering information
Collects relevant data and background information and questions others. Verifies facts.

Roles

Organizer
Sets up projects and coordinates implementation.

Leader
Takes the lead, directs, and has impact.

Specialist
Is an expert, eager to learn, and highly knowledgeable in their own field.

Competencies

Analyzing
Distinguishes main issues from side issues, uses logic correctly and works thoroughly. Draws well-founded conclusions from available information.

Decisiveness
Makes solid decisions based on sufficient available facts and alternatives, while ensuring good timing.

Projecting credibility
Gets others on board by making a positive, strong, and reliable impression.

Showing sound judgment
Forms an opinion based on valid data and also takes other people’s opinions and feelings into account.

Delivering solutions
Comes up with adequate solutions, even when they are not obvious.

Continuous learning and development
Is intrinsically motivated to increase knowledge, skills, and behavioral effectiveness.

Delegating
Transfers responsibilities and authorities in a tailored way and leaves sufficient room for initiative. Creates a stimulating environment.

Sharing expertise
Lets others benefit from acquired expertise, in writing, coaching, presenting, or by assigning (learning) tasks.

Showing critical thinking
Checks the correctness of matters. Asks questions and requests factual substantiation.

Organizing resources
Knows and obtains the required resources and uses them in such a way that intended results are achieved effectively.

Motivating
Promotes action and focus by clearly indicating the intended effect, creating a positive mindset, and establishing a strong will to succeed.

Planning
Draws up activities, resources, and timelines in a realistic and understandable way and indicates how adjustments can be made.

Communicating proactively
Generates interest, influences opinions, or steers behavior on own initiative.

Leading projects to results
Achieves optimal project results within the limits of available resources and time.

Providing direction and coordination
Keeps overview, steers, and organizes. Has broad impact, including beyond the own team.

Organizing time
Ensures that operational plans reserve sufficient time to deliver optimal results.

Monitoring progress
Assesses the status based on intended results and underlying plans. Detects deviations and initiates effective corrective action where necessary.

Setting goals
Prepares adequate (project) proposals in which objectives and the steps required to achieve them are clearly described.

Gathering information
Collects relevant data and background information and questions others. Verifies facts.

Roles

Specialist
Is an expert, eager to learn, and highly knowledgeable in their own field.

Advisor
Transforms knowledge into practical, professional advice.

Monitor
Assesses and monitors progress and quality.

Competencies

Analyzing
Distinguishes main issues from side issues, uses logic correctly and works thoroughly. Draws well-founded conclusions from available information.

Understanding concepts and models
Sees coherence and structure and applies that understanding in new situations.

Projecting credibility
Gets others on board by making a positive, strong, and reliable impression.

Showing sound judgment
Forms an opinion based on valid data and also takes other people’s opinions and feelings into account.

Delivering solutions
Comes up with adequate solutions, even when they are not obvious.

Understanding others
Listens, asks relevant questions, and senses what is meant. Ensures the other person feels understood.

Continuous learning and development
Is intrinsically motivated to increase knowledge, skills, and behavioral effectiveness.

Sharing expertise
Lets others benefit from acquired expertise, in writing, coaching, presenting, or by assigning (learning) tasks.

Transferring knowledge clearly and structured
Conveys the intended content in an appropriate way. Has sufficient expertise and uses the right form and approach. Checks whether the information is understood.

Showing critical thinking
Checks the correctness of matters. Asks questions and requests factual substantiation.

Controlling and maintaining quality
Is committed to achieving and maintaining the intended quality. Strives for improvement and convinces others of the importance of quality.

Controlling and maintaining quantity
Ensures the quantity of output reaches or remains at the agreed level. Detects deviations and takes effective corrective action.

Monitoring compliance with legal requirements
Decisively assesses whether legal obligations are being met. Objectively identifies shortcomings and promotes compliance through a professional attitude.

Monitoring procedures
Effectively monitors and checks others’ compliance with formal procedures, while anticipating future developments.

Monitoring progress
Assesses the status based on intended results and underlying plans. Detects deviations and initiates effective corrective action where necessary.

Gathering information
Collects relevant data and background information and questions others. Verifies facts.

Monitoring compliance with safety requirements
Decisively assesses whether safety requirements are being met. Objectively identifies shortcomings and promotes compliance through a professional attitude.

Monitoring time
Checks whether (partial) results are achieved on time and realistically estimates what is still possible within the remaining time. Adjusts where needed.

Roles

Organizer
Sets up projects and coordinates implementation.

Creative
Is original and comes up with new concepts and solutions.

Team player
Acts from the team’s interest and is focused on co-creation.

Competencies

Showing understanding
Takes the feelings, interests, and opinions of others into account. Ensures the other person experiences this as such and adapts own behavior accordingly.

Broad thinking
Approaches topics from multiple perspectives. Is able to think outside the box when looking for solutions.

Innovating
Comes up with truly new and original ideas. Spots new approaches and breaks away from traditional views.

Delivering solutions
Comes up with adequate solutions, even when they are not obvious.

Showing imagination
Is able to communicate imaginative and non-existing concepts in a convincing way.

Consulting others
Asks others for their opinion or advice, gauges commitment, and secures decision-making.

Handling conflict
Recognizes potential conflicts and prevents escalation where possible. Ensures that parties remain ‘on speaking terms’.

Sharing expertise
Lets others benefit from acquired expertise, in writing, coaching, presenting, or by assigning (learning) tasks.

Showing flexibility
Shows different approaches in order to remain effective and achieve set goals. Adopts a flexible attitude.

Handling criticism
Is open, does not become defensive, asks further questions if criticism is unclear, and indicates when criticism is unjustified.

Organizing resources
Knows and obtains the required resources and uses them in such a way that intended results are achieved effectively.

Accepting new ideas
Embraces new ideas, concepts, and ways of working in a pragmatic and realistic way while remaining critical.

Planning
Draws up activities, resources, and timelines in a realistic and understandable way and indicates how adjustments can be made.

Leading projects to results
Achieves optimal project results within the limits of available resources and time.

Building relationships with people
Creates and maintains effective contacts in which the other person feels at ease.

Providing direction and coordination
Keeps overview, steers, and organizes. Has broad impact, including beyond the own team.

Organizing time
Ensures that operational plans reserve sufficient time to deliver optimal results.

Monitoring progress
Assesses the status based on intended results and underlying plans. Detects deviations and initiates effective corrective action where necessary.

Setting goals
Prepares adequate (project) proposals in which objectives and the steps required to achieve them are clearly described.

Acting independently
Acts based on own convictions rather than to please others. Persists even in the face of resistance.

Roles

Specialist
Is an expert, eager to learn, and highly knowledgeable in their own field.

Administrator
Organizes, structures, and documents.

Service provider
Supports and serves in a people- and service-oriented way.

Competencies

Analyzing
Distinguishes main issues from side issues, uses logic correctly and works thoroughly. Draws well-founded conclusions from available information.

Showing understanding
Takes the feelings, interests, and opinions of others into account. Ensures the other person experiences this as such and adapts own behavior accordingly.

Showing commitment
Works with dedication and shows emotional involvement with the case, activity, or person.

Showing sound judgment
Forms an opinion based on valid data and also takes other people’s opinions and feelings into account.

Delivering solutions
Comes up with adequate solutions, even when they are not obvious.

Showing tolerance and goodwill
Approaches others in an open and unprejudiced way and is focused on supporting others.

Understanding others
Listens, asks relevant questions, and senses what is meant. Ensures the other person feels understood.

Continuous learning and development
Is intrinsically motivated to increase knowledge, skills, and behavioral effectiveness.

Sharing expertise
Lets others benefit from acquired expertise, in writing, coaching, presenting, or by assigning (learning) tasks.

Writing in a structured way
Presents written information in an organized, concise, and understandable manner.

Showing critical thinking
Checks the correctness of matters. Asks questions and requests factual substantiation.

Listening
Shows interest and asks questions. Easily absorbs the most important information.

Communicating proactively
Generates interest, influences opinions, or steers behavior on own initiative.

Building relationships with people
Creates and maintains effective contacts in which the other person feels at ease.

Working systematically
Works in a planned and effective manner and adjusts the way of working if that leads to improvement.

Gathering information
Collects relevant data and background information and questions others. Verifies facts.

Following instructions
Works strictly according to guidelines and instructions.

Acting customer-oriented
Puts the customer first and ensures a smooth, personal service; does everything to meet the customer’s needs.

Roles

Administrator
Organizes, structures, and documents.

Service provider
Supports and serves in a people- and service-oriented way.

Competencies

Showing understanding
Takes the feelings, interests, and opinions of others into account. Ensures the other person experiences this as such and adapts own behavior accordingly.

Showing commitment
Works with dedication and shows emotional involvement with the case, activity, or person.

Showing tolerance and goodwill
Approaches others in an open and unprejudiced way and is focused on supporting others.

Understanding others
Listens, asks relevant questions, and senses what is meant. Ensures the other person feels understood.

Writing in a structured way
Presents written information in an organized, concise, and understandable manner.

Listening
Shows interest and asks questions. Easily absorbs the most important information.

Communicating proactively
Generates interest, influences opinions, or steers behavior on own initiative.

Building relationships with people
Creates and maintains effective contacts in which the other person feels at ease.

Working systematically
Works in a planned and effective manner and adjusts the way of working if that leads to improvement.

Gathering information
Collects relevant data and background information and questions others. Verifies facts.

Following instructions
Works strictly according to guidelines and instructions.

Acting customer-oriented
Puts the customer first and ensures a smooth, personal service; does everything to meet the customer’s needs.

Roles

Self-manager
Takes responsibility and develops themselves.

Implementer
Pursues goals, executes, and delivers.

Team player
Acts from the team’s interest and is focused on co-creation.

Competencies

Showing understanding
Takes the feelings, interests, and opinions of others into account. Ensures the other person experiences this as such and adapts own behavior accordingly.

Delivering solutions
Comes up with adequate solutions, even when they are not obvious.

Consulting others
Asks others for their opinion or advice, gauges commitment, and secures decision-making.

Handling conflict
Recognizes potential conflicts and prevents escalation where possible. Ensures that parties remain ‘on speaking terms’.

Continuous learning and development
Is intrinsically motivated to increase knowledge, skills, and behavioral effectiveness.

Achieving goals
Ensures that set goals are realized within the given conditions.

Sharing expertise
Lets others benefit from acquired expertise, in writing, coaching, presenting, or by assigning (learning) tasks.

Showing flexibility
Shows different approaches in order to remain effective and achieve set goals. Adopts a flexible attitude.

Showing manual skills
Demonstrates craftsmanship in manual work and delivers results at a qualitatively and quantitatively adequate level.

Handling criticism
Is open, does not become defensive, asks further questions if criticism is unclear, and indicates when criticism is unjustified.

Planning
Draws up activities, resources, and timelines in a realistic and understandable way and indicates how adjustments can be made.

Reflecting
Reviews own behavior and actions, understands their effect, and discovers the most effective behavior.

Building relationships with people
Creates and maintains effective contacts in which the other person feels at ease.

Cooperating
Actively contributes to achieving common goals. Proactively shares information and ensures good relationships. Promotes unity within the group and supports others.

Setting goals
Prepares adequate (project) proposals in which objectives and the steps required to achieve them are clearly described.

Following instructions
Works strictly according to guidelines and instructions.

Acting independently
Acts based on own convictions rather than to please others. Persists even in the face of resistance.

Following procedures
Consistently adheres to formal work instructions in own work and consults if deviation seems necessary.

Monitoring time
Checks whether (partial) results are achieved on time and realistically estimates what is still possible within the remaining time. Adjusts where needed.

Roles

Implementer
Pursues goals, executes, and delivers.

Service provider
Supports and serves in a people- and service-oriented way.

Competencies

Showing understanding
Takes the feelings, interests, and opinions of others into account. Ensures the other person experiences this as such and adapts own behavior accordingly.

Showing commitment
Works with dedication and shows emotional involvement with the case, activity, or person.

Delivering solutions
Comes up with adequate solutions, even when they are not obvious.

Showing tolerance and goodwill
Approaches others in an open and unprejudiced way and is focused on supporting others.

Understanding others
Listens, asks relevant questions, and senses what is meant. Ensures the other person feels understood.

Roles

Implementer
Pursues goals, executes, and delivers.

Competencies

Delivering solutions
Comes up with adequate solutions, even when they are not obvious.

Achieving goals
Ensures that set goals are realized within the given conditions.

Showing manual skills
Demonstrates craftsmanship in manual work and delivers results at a qualitatively and quantitatively adequate level.

Cooperating
Actively contributes to achieving common goals. Proactively shares information and ensures good relationships. Promotes unity within the group and supports others.

Following instructions
Works strictly according to guidelines and instructions.

Following procedures
Consistently adheres to formal work instructions in own work and consults if deviation seems necessary.